CATI / Telephone Surveys
CATI / Telephone Surveys
COMPUTER ASSISTED TELEPHONIC INTERVIEWING
Our interviewer for your surveys
We have our own call center in Düsseldorf with 45 work places as well as another one in Würzburg with 25 work places. Our “CALLERS” have excellent references and receive additional regular training. That is why we guarantee a comfortable contact with our customers and successfully carry out even difficult or short-term requests in highest quality.
Telephone studio with 45 seats
Worldwide reach, monitoring + 25 seats in Würzburg
B2B
CATI, recruitment for CAPI, PAPI, CAWI (via UMTS stick), in-home, in-office and CLT
B2C
any target groups, all sectors
Other possible applications
Phone-to-Web recruiting, recruiting for one-on-one interviews and group discussions, mystery calls
Training and monitoring
Professional telephone interviews
Before the start of each project, we hold mandatory briefings to ensure that the team is optimally prepared for the project work from a professional point of view. Through our internal check-ups we test our interviewers qualitatively and quantitatively to keep the quality and harmony in our teams at a high level. The following criteria and measures ensure the quality of our interviewers’ telephone interviews and are the foundation for a successful project.
- Professional interviewing
- Education and training (moderation, interviewing, group specifics, etc.)
- Audits and checks by Supervisors and Project Managers
- Flexibility and friendliness
- Debriefings
- Internal team meetings
Through the continuous use of our interviewer performance documentation – a person-specific and cross-study assessment – we ensure that only qualified, reliable personnel are assigned to your project.
Maybe also interesting for you?
CAPI / personal surveys
We organize and conduct personal surveys nationwide live at the POS, covertly as mystery shoppers or in households
FREQUENCY COUNTING
Frequency counts are an important tool for companies, municipalities and cities to assess and evaluate existing or future locations.
RECRUITMENT
We are professionals in recruiting even demanding target groups. We would be happy to support you in recruiting test subjects for your individual target group
CAPI / personal surveys
We organize and conduct personal surveys nationwide live at the POS, covertly as mystery shoppers or in households
FREQUENCY COUNTING
Frequency counts are an important tool for companies, municipalities and cities to assess and evaluate existing or future locations.
RECRUITMENT
We are professionals in recruiting even demanding target groups. We would be happy to support you in recruiting test subjects for your individual target group
Get to know us and schedule a no commitment first meeting.
Fill out the form or send us an e-mail to: info@nio-field.com
You can reach us by phone at the following number:
(+49) 21174959255
We will get back to you within one business day.