Telephone Surveys
CATI/Telephone Interviews
CATI/
Telephone Surveys
computer-assisted telephone interviews
Our Interviewers for Your Surveys
We operate our own call center in Cologne with 45 stations and another in Würzburg with 25 stations. Our callers have excellent references and receive regular training. Therefore, we guarantee a comfortable interaction with our clients and successfully execute even difficult or short-notice requests with the highest quality.
Telephone studio with 45 stations
Worldwide reach, monitoring + 25 stations in Würzburg
B2B
CATI, recruitments for CAPI, PAPI, CAWI (via UMTS stick), in-home, in-office and CLT
B2C
All target groups, all sectors
Additional Applications
Phone-to-web recruitments, recruitments for individual interviews and group discussions, mystery calls
Training and monitoring
Professional Telephone Interviews
Before each project start, a mandatory briefing takes place to ensure the team is optimally prepared for the project work. Through our internal check-ups, we evaluate our interviewers qualitatively and quantitatively to maintain quality and harmony in our teams at a high level. The following criteria and measures ensure the quality of our interviewers’ telephone surveys and form the foundation for a successful project.
- Professional Interview Conduct
- Training and coaching (moderation, interview techniques, group specifics, etc.)
- Audits and inspections by supervisors and project managers
- Flexibility and friendliness
- Debriefings
- Internal team meetings
Through the continuous use of our interviewer performance documentation – a person-specific and cross-study evaluation – we ensure that only qualified, reliable personnel are deployed for your project.
Might also be of interest to you?
CAPI/Personal Interviews
We organize and conduct personal surveys nationwide live at the POS, covertly as mystery shoppers, or in households.
FOOTFALL COUNTING
Frequency counts are an important tool for companies, municipalities, and cities to assess and evaluate existing or future locations.
FOOTFALL COUNTING
Frequency counts are an important tool for companies, municipalities, and cities to assess and evaluate existing or future locations.
RECRUITMENT
We are professionals in recruiting even demanding target groups. We are happy to support you in recruiting participants for your individual target group.
CAPI/Personal Interviews
We organize and conduct personal surveys nationwide live at the POS, covertly as mystery shoppers, or in households.
FOOTFALL COUNTING
Frequency counts are an important tool for companies, municipalities, and cities to assess and evaluate existing or future locations.
RECRUITMENT
We are professionals in recruiting even demanding target groups. We are happy to support you in recruiting participants for your individual target group.
Get to know us and arrange a non-binding initial consultation.
Fill out the form or send us an email at: info@nio-field.com
You can reach us by phone at the following number:
(+49) 21174959255
We will contact you within one business day.
