About us

Passion for Market Research.

A blend of quality, precision and certainty of results.
NIO Field Service is a field service institute in the Market Research Field-based in Düsseldorf.

As an independent Field Service Institute, we stay by your side with our know-how in the planning, organization and implementation of fieldwork. In doing so, we are guided by your wishes and ideas, because customer satisfaction is our top priority. We successfully carry out fieldwork for our customers both nationally and internationally.

Our employees have many years of experience in the industry. With our approximately 1000 experienced interviewers, we operate nationally and internationally. We achieve our claim to excellent quality through intensive communication with our clients and employees, permanent monitoring of all studies, a reliable and transparent working method, and a high degree of individuality.

With our experience and competence, we react quickly and flexibly to your needs and are always attuned to finding the optimal solution for your goals together with you.

We have set ourselves the goal of carrying out field studies at fair prices, quickly and with above-average quality.
We achieve this through lean management without major cost drivers, many years of know-how and an efficient composition of our team. In order to live up to our claim of excellent quality, we take intensive care of our interviewers. Permanent training and feedback discussions, honest and open interaction with each other are a matter of course for us. All this is done in favor of our customers, for whom we are available at any time.

Our philosophy

  • Create sustainable added value for our customers
  • Claim to excellent quality through focus on training and quality control
  • Maximum customer orientation and customer satisfaction
  • Maintaining an open approach
  • Fast response time to customer requests and questions
  • Reachability "around the clock"
  • Efficient error management through feedback discussions, follow-up training, flexibility and speed in any necessary follow-up surveys
  • Fair Prices
  • Satisfied and motivated interviewers due to punctual and fair payment & low fluctuation