Quality assurance
Quality assurance
Quality assurance
Our quality standards
Transparent quality assurance at NIO Field
Quality assurance measures
- Targeted selection of new interviewers
- Test interviews prior to a study
- Detailed written and telephone briefings before each study
- Initial assignments exclusively with small quotas for straightforward target groups
- Full review of these “initial interviews”
- 25% quality control for all face-to-face interviews
- Regular training sessions and feedback meetings
Quality assurance measures
- Targeted selection of new interviewers
- Test interviews prior to a study
- Detailed written and telephone briefings before each study
- Initial assignments exclusively with small quotas for straightforward target groups
- Full review of these “initial interviews”
- 25% quality control for all face-to-face interviews
- Regular training sessions and feedback meetings
What happens before interviewers are deployed?
- Targeted selection of new interviewers
- Test interviews prior to a study
- Detailed written and telephone briefings before each study
- Initial assignments exclusively with small quotas for straightforward target groups
- Full review of these “initial interviews”
- 25% quality control for all face-to-face interviews
- Regular training sessions and feedback meetings
What happens before interviewers are deployed?
What happens before interviewers are deployed?
- Targeted selection of new interviewers
- Test interviews prior to a study
- Detailed written and telephone briefings before each study
- Initial assignments exclusively with small quotas for straightforward target groups
- Full review of these “initial interviews”
- 25% quality control for all face-to-face interviews
- Regular training sessions and feedback meetings
Start of interviewer work
- New interviewers receive intensive support during the initial phase
- Each interviewer starts the first projects with small case numbers
- These are subject to a full review
Start of interviewer work
- New interviewers receive intensive support during the initial phase
- Each interviewer starts the first projects with small case numbers
- These are subject to a full review
Briefing
- Before each project, there is a written briefing; for more challenging studies, this is supplemented by in-person briefings and pilot interviews.
- In addition, our supervisors and project managers are available for questions before and during the survey.
Controlling of the collected data
Irregularities
If an irregularity is identified with an interviewer, all interviews conducted by them are checked by phone and, if necessary, not counted
If an interviewer is then proven to have poor quality or even fraud, they are removed from the interviewer pool and will no longer be deployed
This is also stipulated in the framework agreements concluded with our interviewers, under which “black sheep” can be reported to the BVM
Authentication of accuracy
Each interviewer must confirm the accuracy of the interviews with their signature
Interview checks/plausibility check
- During the studies and immediately after they end, we carry out around 20% telephone checks
- In addition, quality and plausibility checks are carried out for all interviews in the dataset (e.g. correlations between key questions, variances in item batteries, etc.)
- For PAPI surveys, each individual questionnaire is checked
- Interviews that are not internally consistent are deleted or not counted
- CAPI questionnaires are checked for correct routing immediately after programming and after conducting a relevant number of pilot interviews
Fast exchange of information between interviewers and NIO
- During the studies and immediately after they end, we carry out around 20% telephone checks
- In addition, quality and plausibility checks are carried out for all interviews in the dataset (e.g. correlations between key questions, variances in item batteries, etc.)
- For PAPI surveys, each individual questionnaire is checked
- Interviews that are not internally consistent are deleted or not counted
- CAPI questionnaires are checked for correct routing immediately after programming and after conducting a relevant number of pilot interviews
Irregularities
If an irregularity is identified with an interviewer, all interviews conducted by them are checked by phone and, if necessary, not counted
If an interviewer is then proven to have poor quality or even fraud, they are removed from the interviewer pool and will no longer be deployed
This is also stipulated in the framework agreements concluded with our interviewers, under which “black sheep” can be reported to the BVM
Authentication of accuracy
Each interviewer must confirm the accuracy of the interviews with their signature
Interview checks/plausibility check
- During the studies and immediately after they end, we carry out around 20% telephone checks
In addition, quality and plausibility checks are carried out for all interviews in the dataset (e.g. correlations between key questions, variances in item batteries, etc.)
For PAPI surveys, each individual questionnaire is checked
Interviews that are not internally consistent are deleted or not counted
CAPI questionnaires are checked for correct routing immediately after programming and after conducting a relevant number of pilot interviews
Fast exchange of information between interviewers and NIO
During the studies and immediately after they end, we carry out around 20% telephone checks
In addition, quality and plausibility checks are carried out for all interviews in the dataset (e.g. correlations between key questions, variances in item batteries, etc.)
For PAPI surveys, each individual questionnaire is checked
Interviews that are not internally consistent are deleted or not counted
CAPI questionnaires are checked for correct routing immediately after programming and after conducting a relevant number of pilot interviews
